The new opener was installed yesterday and today for a while it wouldn't close properly. The customer service representative said they will probably have to reverse the sensors. However, no one could come out today (Friday) or tomorrow. She will call me by Tuesday of next week to schedule someone to come here. The customer service rep. and the technician were nice but as of now, my new garage opener is not working to my satisfaction. 

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Automatic doors require not only the installation of a heavy door, but the motor and cables as well. Automatic doors are much more common now because of their convenience, but in a case such as the heavy wood door, they are a necessity. A strong motor is required to pull up a heavy door. However, automatic doors are not without their faults -- they quickly become a manual door when the power goes out.
When the car and other important equipment have been taken out, immediately remove the broken springs and replace it. The newly bought springs must be compatible with the door for it to function properly. Never attempt to close it without proper help and precaution and never leave it open if the supports are not stable. Always remember to call the technicians to ensure safety.
If you need to leave the door open until you can make repairs, block the door track on both sides so the door can't move, and unplug the garage door opener (if you have one). If you want to close the door, you can try closing it with the opener, making sure there's nothing in the door's path in case something goes wrong. However, this will put some strain on the opener. Alternatively, you can have a few strong helpers hold the door while you disconnect it from the opener and carefully close the door manually—again, it will be very heavy.
Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.
Sears garage repair technicians are fast, with same-day, emergency repairs available in most areas. We can replace garage door broken springs, rollers, cables, hinges, sensors and weather seals. We can also adjust garage door tracks and springs to make sure your door operates smoothly. Having problems with your garage door opener? We can repair or replace that too. Check out our line of Craftsman Garage Door Openers. Craftsman is America’s #1 brand of garage door openers! 1 

Usually, when a garage door spring breaks the door has already closed or come down. In some instances, however, a spring can snap while the door is closing or in motion, causing the door to fall rapidly. In these situations, the door can become a safety concern for you and your family, so you should keep your distance and call a garage door professional as soon as possible. Garage doors are very heavy and can cause injury if not handled properly. When a garage door problem occurs, call a Sears Garage Door expert to help.

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The electronics should also be inspected before or after investing in the cost of replacing the garage door panel to make sure your door will operate properly. The sensors prevent the door from closing on someone's foot or a pet. If they don't work, someone could be injured. Also check to make sure the door opener works, since you could otherwise be locked out of your garage.

First, make sure your transmitter isn’t stuck under something that could be pressing on the button. For example, your transmitter may have fallen under your car seat and the button is accidentally being pushed by something heavy rolling around on your floor. If that’s not the case, you may also need to check your transmitter’s frequency. It’s possible your neighbors could be running their garage doors on the same frequency as yours, and as they drive by, they’re opening their garage door along with yours.


6.1 It is time now to unwind the old spring that is not broken. A few warnings are in order. NEVER, NEVER, NEVER touch a set screw without first inserting a properly fitting bar into the winding cone! Also, do not use box or socket wrenches for the set screws. If the cone slips, the wrench could break your hand in 10 spots before unwinding completely. It's my guess that this is the number one cause of trips to the emergency room for inexperienced homeowners fixing or replacing their springs.
If your garage door is equipped with only one torsion spring, it will be much harder to get your door open. You will need to get 2-3 people to help lift the door up because the full weight can be anywhere from 150 to 300 pounds. We don’t recommend lifting the door when the spring break's due to the danger of it falling on someone. If you absolutely must get your garage door open, raw strength is what you need. When you get the door in the up position, use vise-grips or a c-clamp on the track below the bottom roller to hold the door in the up position.
When it comes to garage doors, functionality and safety are equally important in the eyes of Sears Garage Door technicians. Our associates know the importance of garage door safety and the hazards that a faulty garage door can pose for your family. To confirm that your garage door and opener operate safely, our technicians perform a 20-point safety check during maintenance calls and repair jobs. This safety check verifies that any repair work performed has been done correctly and that there are no lingering safety problems with your door and mechanisms. If our technician discovers any safety concerns, he’ll advise you on the best way to proceed with correcting the problem.
8.10 Double-check to make sure you have the correct wind on your new torsion spring. On the left side next to the winding cone the end of the spring wire should be pointing up if it is facing you. Notice, also, that the cone is red which usually designates right wind. Customers frequently call and explain that when they get about six turns on the springs they spin on the cones. This is due to installing the springs on the wrong sides of the center bracket.
Single panel doors are constructed from one monolithic panel. From the closed position a single panel door swings up and overhead with a hinge on each side (known as jamb type hardware) to the fully open position. A disadvantage of monolithic panel doors is that the swing up arc of the door occurs partially outside the garage. This means a vehicle must stop and park several feet in front of the door to avoid being hit by the garage door when it is opened.
The Torquemaster system has a lock built into each side on a double car door that will activate when a spring breaks causing the door to lock in the up position. It is very simple to deactivate this lock and get your door closed. But, you can guarantee you have a broken spring inside the Torquemaster tube on the side where the lock activated. You will need the spring inside replaced or have it converted over to a standard torsion spring set up, which is what we recommend and a service we perform quite frequently. A standard torsion spring will last 3 times longer than the small spring inside the Torquemaster tube.
Hiring a professional to handle garage door spring repair and replacement tends to be a much easier and safer option for homeowners. Removing or repairing garage springs can be a dangerous job, but professionals have the experience and equipment to do it safely and efficiently. Unless your springs only need a minor repair, such as lubrication or fixing a minor balance issue, be sure to call in a local garage door pro to do the job.
When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.
The average lifespan of torsion springs is determined by its cycle count. Garage Door Medics provides springs with an average of 25,000 cycles and we can provide custom size springs for any door. The industry standard is 10,000 cycles. When a garage door is used more frequently, the springs may not last as long. If you begin to see signs of wear, it’s time to give Garage Door Medics a call!
10.7 Continue tapping until the cone moves out to the mark on the shaft. Continue holding the bar off the garage door and pulling back toward the center of the door. If the cone slips away from the mark, repeat this step. Keep an eye on the tape to make sure the bar doesn't slip out of the cone. If it does start to slip, rest the bar against the top of the garage door, insert a bar in the next hole and turn the cone up enough to make it possible for you to push the marked bar back into place.
On one-piece doors with side springs, you open the door to relieve the spring tension, and simply swap out the springs on the opener-arm mechanism; there are no cables or pulleys to deal with, and the springs have internal safety rods. Some doors have tensioners that maintain moderate tension when the door is open all the way, and on these you'll have to loosen the tensioner in order to remove the spring.
Professionals can replace garage door springs in an hour or two. When you hire a pro, make sure to ask about the quality of the springs they will install. They may well offer several grades of springs to choose from, at a range of costs. Top of the line springs may be guaranteed for life, while economy springs can be expected to last perhaps five years under normal use.

Usually, when a garage door spring breaks the door has already closed or come down. In some instances, however, a spring can snap while the door is closing or in motion, causing the door to fall rapidly. In these situations, the door can become a safety concern for you and your family, so you should keep your distance and call a garage door professional as soon as possible. Garage doors are very heavy and can cause injury if not handled properly. When a garage door problem occurs, call a Sears Garage Door expert to help. http://www.youtube.com/e/Z_eZc-kh40c?app=desktop
When one or both springs break, gravity takes over and you feel the full weight of the door when lifting or lowering it.  It may be possible to pull the door up by hand, although doing so will likely be very difficult. In most cases, two or more people are needed to raise the door high enough for you to drive your car out of the garage. While single garage doors can typically be lifted, double doors are nearly impossible to manipulate due to their excessive weight.
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The following procedures are based on my 30 years in the garage door industry. In spite of my high mechanical aptitude, even after 18 years in the trade I lost the end of my left index finger. A few years later I had five stitches in my right thumb, and a year later five stitches in my left thumb. In 2004 emergency room staffs dug steel out of my eye and sewed up my ring finger with eight stitches. The best I can do is help you minimize the risk of injury; that's all I can do for myself. I am not so naive as to think that I have made my last trip to the emergency room. Repairing garage doors, particularly replacing torsion springs, is dangerous work, whether you are a do-it-yourself homeowner or an experienced technician.
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A1 Garage Door Service is the trusted service provider in installing, servicing and repairing all kinds and types of garage doors. We encourage you to check out the reviews of the people of Albuquerqueon the kind of garage door service that we provide. Our customers have consistently given us A+ ratings on BBB, 5-star ratings on Yelp and the Super Service Award on Angie’s List to express their satisfaction on our service.
Your decision on whether to try and replace a broken spring may depend on what type of springs you have. Garage door springs come in two main types: extension and torsion. Identifying which type you have is easy. If your door system has a long, skinny spring running parallel to each horizontal door track, then you have extension springs. If your door has one or more beefy springs on a metal rod parallel to, and directly above, the door opening, then you have torsion springs. Both of these springs are found on standard sectional garage doors. If you happen to have an old one-piece, swing-up door with vertical springs at both sides, you also have a variety of extension springs, sometimes called side springs.

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9.8 Twist the garage door shaft to tighten the cable on the drum. While twisting, vise grip the shaft as shown to keep the cable tight on the drum. The top of the vise grip should be tight against the garage header. This will keep the cable snug on the first drum while you install the cable on the other drum and position it in place. It also keeps the shaft from turning and the cables peeling off when you wind the springs. That one grip can save many hours of walking back and forth and having to level and re-level the garage door after winding the torsion springs.

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Next, check to see if your garage door operator is the problem. Do this by pulling the emergency release cord when the door is in the down position (so the door doesn’t come crashing down in case there is a problem). Then, try to lift the door up manually. Does it open easily? If so, your opener is probably at fault. If it still doesn’t move, the problem likely lies with your tracks, springs, or rollers.

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R-value describes the power of the insulation in your door. The higher the r-value, the stronger the insulation. Those doors will have better energy efficiency than doors that have a low r-value. Basic doors have an r-value of 0.0 with no insulation. The first step up gives you 1-3/8” insulation at a 6.5 rating. Next, a 1-3/8” thickness with Intellicore has a 12.9 r-value. The best option on the market is the 18.4 r-value, which has 2” Intellicore insulation.
If you’ve tested and tried to remedy these other problems and you’re still having issues, you may need to reprogram your transmitter. All transmitters have a learn button somewhere on the remote, so first you’ll need to locate that on your transmitter. Press and hold the learn button for a few seconds until the indicator light starts blinking. While the light is blinking, press your remote button again to reprogram that remote. http://www.youtube.com/watch?v=Z_eZc-kh40c
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