Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.
When one or both springs break, gravity takes over and you feel the full weight of the door when lifting or lowering it.  It may be possible to pull the door up by hand, although doing so will likely be very difficult. In most cases, two or more people are needed to raise the door high enough for you to drive your car out of the garage. While single garage doors can typically be lifted, double doors are nearly impossible to manipulate due to their excessive weight.
This technician was very competent and performed the services in an outstanding manner. He also suggested additional items needing work on our garage door opener so that it performs much better. It also appears I ordered the wrong door openers, but he was able to input the correct code so that we can use them. We were very satisfied with all of his services.
Received all items as indicated, I would recommend purchasing a metal center bearing also, other Than the plastic that this comes with. Install was easy and strait forward. hardest part was finding how many turns to tighten those springs?? I used a general rule of thumb of a full turn for every ft. Of door. 4 quarter turns equals 1 full turn. I found that 26 balanced the door perfectly. These springs seem a little smaller than what was there however, the coil itself is the same. (Pic) After installing, I recommend oiling the springs with some motor oil. This will help with rust and noise. Good luck with yours, it's worth the work for the saving!!
6.13 Lower the second bar to the top of the garage door as you did the first bar. If your shaft is distorted inside the cone, you may need to tap the bar with a hammer as you unwind the spring. Maintain a firm grip on the bar; keep it firmly inserted completely into the cone; and be prepared at all times for the cone to slip, break, explode or snap loose from the shaft and jolt the bar down.
You may remember a time as a kid when you and your siblings would close the garage door and run underneath it as fast as possible to make it out before the door closed. Well, on any garage door installed after 1993, that’s no longer possible thanks to two tiny photo eyes on either side of the garage entrance. These photo eyes transmit an invisible beam between each other that detects if anything is in the garage door’s path when it closes. This safety measure is there to prevent automatic garage doors from closing on top of someone or something and causing serious injury or damage to property.
If you need to leave the door open until you can make repairs, block the door track on both sides so the door can't move, and unplug the garage door opener (if you have one). If you want to close the door, you can try closing it with the opener, making sure there's nothing in the door's path in case something goes wrong. However, this will put some strain on the opener. Alternatively, you can have a few strong helpers hold the door while you disconnect it from the opener and carefully close the door manually—again, it will be very heavy.

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Sometimes, people unplug their power source and then wonder why their garage door opener fails to work. Sounds ridiculous, I know, but it does happen. Make sure that your garage door opener is plugged into a working outlet. Outlets sometimes go out without warning, so you can check to see if the outlet is working by plugging another working electronic device into it. Also, check your circuit breaker, fuse, or GFCI.

Sears Garage Doors provides excellence in garage door repair services. With a Sears technician on the job, you’ll know that you’re getting the very best in industry experience and quality. Each of our employees undergoes a rigorous background check and extensive training to ensure quality results while on the job. Sears prides itself in offering some of the best experiences in customer satisfaction, service, and warranties. We believe in offering the best because we have the best customers. Call today to experience the best in what garage door servicing has to offer.
On our EZ-Set Torsion Springs page you will find several options for replacing these springs. We also have step by step instructions for EZ-Set Torsion Spring Replacement. In addition, one of our customers has provided excellent EZ-Set Torsion System instructions for removing the spring without wrecking the winding unit that secures the stationary cone. Instead of a spanner tool, you may prefer to use a pipe wrench or large channel locks to hook the end of the spring and remove it from the cones in the last step. http://www.youtube.com/v/Z_eZc-kh40c?version=3
Scott was exceptionally polite, professional and knowledgeable. He thoroughly checked my garage door opener, but also inspected the garage door itself and pointed out rust and deterioration that has occurred. Scott then gave me a quote on a new garage door, explaining the installation procedure and quality elements of the new door including the warranty. I was very pleased with the entire service appointment, and my husband and I are seriously considering the new garage door, but only if Scott is the installer! Thanks, Scott!
Garage Door Installation – This includes the installation of a new garage door. Includes the door itself, the track, cables, springs, hinges, handles, locks and rollers. It is the complete service and installation of a new door. We inspect all the parts, make adjustments to fit your garage opening, and service all elements during the installation process. Plus, we check to ensure all parts are in proper working order after installed.
Maybe the battery died or a spring broke, but you can't get into the garage to even see what the problem is. If the garage door is the only way in or out, or if you can't find the key to the door, you'll have to either find a way to break in or call a locksmith. As a preventative measure, it's smart to keep a spare key or install an emergency key release that would allow you to release the emergency disconnect to the operator so you can manually raise the door.

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Safe automatic door openers. All automatic openers must now have an auto-reversing mechanism and photoelectric eyes located near the floor on both sides of the door (see photo). If the door is closing and the beam between the eyes is interrupted, the door will automatically reverse. If the eyes aren’t connected, the door won’t operate. For instructions on how to install a new garage door opener, see How to Install a Garage Door Opener.
I went on Garage Door Nation website to look at the conversion chart from 1 to 2 torsion springs. For my 1 spring, size 2"/0.250ID/30.5" length, they recommended 2 of 2"/0.207ID/24" length. I got this kit from Amazon for $64 with $11 overnight shipping even though I could get free shipping through Prime over the weekend, but I couldn't wait for 3 more painful days. Installed it followed YouTube video. Worked better than my old one, a lot quieter. Check the video if you want to install one yourself. Professional installation costs hundreds of $$$:

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How much should a garage door spring replacement cost? The national average is between $200 and $300 for a professional to come to your house and replace two springs. On line sources suggest a higher price of over $700 and that you will save $500 or more by replacing springs yourself. This is simply not true. To find the cost for replacing springs in your area look for a reputable company through Yelp or the Better Busienss Bureau. If clicking a site's BBB logo doesn't take you to the BBB site, we advise purchasing your springs from a different company.
Get a price quote on a New Garage Door- Use our super-simple garage door designer to learn about the available options, pick the ones you like best, and send it to us for a free quote. It's the fastest way to shop for a garage door on the web. In less than 10 minutes, you'll have a much better idea what you want and get a price without sales pressure. Click garage door designer to get started...
6.13 Lower the second bar to the top of the garage door as you did the first bar. If your shaft is distorted inside the cone, you may need to tap the bar with a hammer as you unwind the spring. Maintain a firm grip on the bar; keep it firmly inserted completely into the cone; and be prepared at all times for the cone to slip, break, explode or snap loose from the shaft and jolt the bar down.
If your garage door isn’t operating properly, the torsion springs are likely to blame. If you’re concerned about tackling this project on your own, consider hiring out the job to a professional. Otherwise, replace both the left and right springs at the same time to save yourself from having to do the job twice. Remove the old springs and measure them while they’re relaxed. Only then will you be able to order replacement parts and install the new springs. Replacing your own garage door springs takes only a little time and effort and can save you hundreds of dollars.
An extension spring counterbalance system consists of a pair of stretched springs running parallel to the horizontal tracks. The springs lift the door through a system of pulleys and counterbalance cables running from the bottom corner brackets through the pulleys. When the door is raised, the springs contract, thus lifting the door as the tension is released. Typically these springs are made of 11 gauge galvanized steel, and the lengths of these springs are based on the height of the garage door in question. Their lifting weight capacity can best be identified by the color that is painted on the ends of the springs.
NEVER use screwdrivers, pin punches or pliers handles to wind or unwind a torsion spring. Trust us: This is the best way to wind up in the hospital. Don't even think about doing this job without a proper set of winding bars. You can buy a set of professional hardened-steel winding bars for about $25 from online suppliers. (Garagedoorpartsusa.com and stardoorparts.com are two online sources that sell winding bars, springs and other parts.) Professional winding bars work with 1/2-in. and 7/16-in. winding cones. If your winding cones have 1/2-in. openings, you can make your own winding bars by cutting a 36-in. length of 1/2-in.-diameter round bar stock in half (buy round bar stock from any hardware or home center). Just file a smooth bevel on each end so it slides into the winding cone holes easier. https://www.youtube.com/watch?v=Z_eZc-kh40c&app=m
The power to your garage is out with the door shut, and you need to get your car out or you'll have to take a bus. You'll notice a cord—usually with a red handle—dangling down from the guide track that the opener uses to open and close the door. This is the manual override. Once pulled, it allows you to open and close the door with your own power in the form a little elbow grease.
Roberto was very courteous and explained the details of what he was doing. He also pointed out a repair I might consider having done (replacement of the bottom panel of my door) and asked the office to follow up with me on this. Someone did follow up with me and since replacement of the bottom panel is not an option and I would have to replace the door, I decided that I can wait.

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If one of your door springs just broke and you are looking for instructions to decide if you can change the spring or springs safely and correctly, this page should help. DO NOT OPEN AND CLOSE YOUR GARAGE DOOR. Wooden garage doors are heavy and will probably damage or ruin the opener. The tops of steel doors often bend when operated with broken springs.

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• Extension springs: Garage door extension springs stretch to provide lifting power for the door. These springs are typically made of steel and mounted above the horizontal track of the garage door. A safety cable should run through your extension springs to prevent possible injuries or property damage. Extension springs are the most common type of garage door spring for residential use and can break after excessive usage.

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In most cases, only one spring breaks or wears out at a time, and you can get away with replacing just the failed spring. But this is a little like replacing old car tires one at a time. You'll get the best performance if all the springs are new and have the same strength. Extension springs are replaced individually, making it more tempting to replace just one. With torsion springs, you have to disassemble everything to replace either spring, so it makes sense to swap out both springs during the repair.
There are many steps to replacing torsion springs, but overall it's a simple, straightforward process. If you're inclined to attempt it, find a good online video tutorial (preferably done by a garage door pro) that walks you through the entire process, including how to buy the right size of springs. You can also buy new springs and any related parts online, along with the most important items that you need: the two solid-metal winding rods that you use to wind and unwind the torsion springs.

The national average for garage door repair cost is between $80 and $110. Some of the factors that affect your garage door repair cost are the type of springs (most often torsion or extension), the size and weight of the door, and the door material. Many garage door pros will charge a service fee to visit your house and determine the problem. Often, the service fee includes a set amount of labor. One example of this is an $80 service fee that includes the first hour of work plus testing and inspecting your garage door and garage door opener, while another pro may charge $150 for the same standard service call.   

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CAUTION! Replacing garage door torsion springs is dangerous because the springs are under tension. If you do not use the right tools and follow safe procedures, you could lose hands, limbs or even your life. You could also damage property. We want your business, but not at the expense of your well being. Doing the job right is your responsibility. If you have any doubts about your ability to safely change your springs, we recommend you hire a professional to repair your garage door. Safety First! Then work.
Nothing can be more frustrating than trying to open or close your garage door, but have it get stuck halfway. The most common reason this happens is due to a broken torsion spring, a part that is responsible for providing balance. It is a common problem that has many people saying “My garage door has a broken spring or is stuck, what do I do next”? If you are in this same boat, you’ll find the information below very useful. https://www.youtube.com/watch?feature=youtube_gdata&v=Z_eZc-kh40c
Next, check to see if your garage door operator is the problem. Do this by pulling the emergency release cord when the door is in the down position (so the door doesn’t come crashing down in case there is a problem). Then, try to lift the door up manually. Does it open easily? If so, your opener is probably at fault. If it still doesn’t move, the problem likely lies with your tracks, springs, or rollers.
Sears Craftsman Garage Door Openers are America’s favorite. We have several options to choose from that will fit your individual needs. Sears garage door opener selections includes 1/2 horsepower, 3/4 horsepower, belt and chain drive as well as the Craftsman Smart Control garage door opener which allows you to control and monitor your garage door even when you are away from home. https://m.youtube.com/v/Z_eZc-kh40c
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