The new opener was installed yesterday and today for a while it wouldn't close properly. The customer service representative said they will probably have to reverse the sensors. However, no one could come out today (Friday) or tomorrow. She will call me by Tuesday of next week to schedule someone to come here. The customer service rep. and the technician were nice but as of now, my new garage opener is not working to my satisfaction.

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6.1 It is time now to unwind the old spring that is not broken. A few warnings are in order. NEVER, NEVER, NEVER touch a set screw without first inserting a properly fitting bar into the winding cone! Also, do not use box or socket wrenches for the set screws. If the cone slips, the wrench could break your hand in 10 spots before unwinding completely. It's my guess that this is the number one cause of trips to the emergency room for inexperienced homeowners fixing or replacing their springs.	

Before we help you diagnose your stuck garage door, safety concerns can't be over stated. When trying to figure out how to fix a stuck garage door, it is important to take every safety precaution. Garage doors weigh hundreds of pounds and torsion springs hold a tremendous amount of energy waiting to be released, so without proper precaution it is possible to hurt yourself attempting to perform unauthorized repairs.
Maybe the battery died or a spring broke, but you can't get into the garage to even see what the problem is. If the garage door is the only way in or out, or if you can't find the key to the door, you'll have to either find a way to break in or call a locksmith. As a preventative measure, it's smart to keep a spare key or install an emergency key release that would allow you to release the emergency disconnect to the operator so you can manually raise the door.
Unlike torsion springs, replacing extension springs has long been given the "green light" for DIYers, primarily because you can complete the job without having to deal with spring tension. The general process is simple and safe: open the door to relieve the spring tension (and secure it open with C-clamps in the tracks); disconnect the spring from the track bracket and the spring pulley, and disconnect the safety cable from one end; install the new spring, reinstall the pulley, and reconnect the safety cable, and you're done. https://www.youtube.com/v/Z_eZc-kh40c&feature=kp

With hundreds of moving parts that are all required to work together, it's no surprise that garage doors may need occasional repair and maintenance. Garage door repair services are also required in emergency situations, like when the garage door won't operate and the car is trapped inside or you've accidentally backed into the door when it was closed. Whether it's a specific repair of your garage door opener, a broken spring that needs to be replaced, or a bent or rusted track, The Home Depot's local, licensed service providers can get the job done quickly and efficiently.
Sears Craftsman Garage Door Openers are America’s favorite. We have several options to choose from that will fit your individual needs. Sears garage door opener selections includes 1/2 horsepower, 3/4 horsepower, belt and chain drive as well as the Craftsman Smart Control garage door opener which allows you to control and monitor your garage door even when you are away from home. https://m.youtube.com/v/Z_eZc-kh40c
Sectional: Also known as a raised panel door, this door is the most common. It is made of several horizontal panels hinged together, fitted with wheels and mounted within a track. The biggest advantage of this door is it takes up relatively little space and easily controlled with a standard remote garage door opener for a nominal cost. Their moving parts are readily accessible which can keep repair costs low. The average cost for sectional door repairs is $128.

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Fiberglass and vinyl garage doors are composite units, combining a steel core behind a fiberglass or vinyl skin. They have also polyurethane insulated base sections, or other type of foam insulation. These premium doors can match steel garage doors, and be a realistic imitation of wood (namely fiberglass units), but they may be more expensive than steel units.


A torsion spring counterbalance system consists of one or two tightly wound up springs on a steel shaft with cable drums at both ends. The entire apparatus mounts on the header wall above the garage door and has three supports: a center bearing plate with a steel or nylon bearing and two end bearing plates at both ends. The springs themselves consist of the steel wire with a stationary cone at one end and a winding cone at the other end. The stationary cone is attached to the center bearing plate. The winding cone consists of holes every 90 degrees for winding the springs and two set screws to secure the springs to the shaft. Steel counterbalance cables run from the roller brackets at the bottom corners of the door to a notch in the cable drums. When the door is raised, the springs unwind and the stored tension lifts the door by turning the shaft, thus turning the cable drums, wrapping the cables around the grooves on the cable drums. When the door is lowered, the cables unwrap from the drums and the springs are rewound to full tension.[7]

I went on Garage Door Nation website to look at the conversion chart from 1 to 2 torsion springs. For my 1 spring, size 2"/0.250ID/30.5" length, they recommended 2 of 2"/0.207ID/24" length. I got this kit from Amazon for $64 with $11 overnight shipping even though I could get free shipping through Prime over the weekend, but I couldn't wait for 3 more painful days. Installed it followed YouTube video. Worked better than my old one, a lot quieter. Check the video if you want to install one yourself. Professional installation costs hundreds of $$$:

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SNAP... bang... boom. That is the sound of a garage door torsion spring breaking. It can be a very loud noise that sounds like a firecracker or gunshot. Springs are rated for a certain number of cycles and are the first thing that will break in your garage door assembly. Broken springs are the #1 source of customer calls for garage door repair companies. If you have a broken spring, you should NEVER try to open the door, as it can be very dangerous. This repair should be left to a professional or someone with the right tools and skills.
Carriage: These doors mimic the look of doors found on old carriage houses in the days of horses and buggies. Because of their rustic look, they are often favored in the West and Southwest of the United States. The doors swing open like oversized French doors and hang from jambs on hinges. With their unique look, they create an area of visual interest for your home and are quite energy efficient. The downside is they require a considerable amount of clearance to work properly. Because most carriage garage doors are largely composed of wood, you may need to replace deteriorating or rotting door materials. The average cost for carriage garage door repairs is $133.
Poor lubrication is a very common and easy to fix explanation for why you might find your garage door stuck. You should properly lubricate your garage door's track, the opener chain and the springs every few months as part of regular preventative maintenance. Be sure to use Clopay's Garage Door ProLube or sillicone based lubricants. Do not use WD-40.

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You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.
An extension spring counterbalance system consists of a pair of stretched springs running parallel to the horizontal tracks. The springs lift the door through a system of pulleys and counterbalance cables running from the bottom corner brackets through the pulleys. When the door is raised, the springs contract, thus lifting the door as the tension is released. Typically these springs are made of 11 gauge galvanized steel, and the lengths of these springs are based on the height of the garage door in question. Their lifting weight capacity can best be identified by the color that is painted on the ends of the springs.
To install a single new garage door it should cost between $500 and $800. They demonstrate that the average homeowner can usually tackle such a project in a nine hour time span and a professional will be able to complete it in roughly five hours. Should it be a DIY project? Not really, most housing experts point out that it is a two-person job, requires advanced carpentry skills, and even knowledge of household electronic systems.

6.7 It's now time to unwind the spring. Firmly position yourself on a steady ladder beside the garage door. Next, insert the bar into one of the holes of the winding cone. Make sure it goes all the way in. It should click when your bar hits the core. If you want to test the force you will be handling before loosening the set screws, push up on the bar one quarter turn and bring it back down. Next, while grasping the other end of the bar firmly, loosen the set screws with an open-end wrench or small adjustable wrench loose enough to come free should the cone spin. Be prepared for the torque to be transferred to the bar.

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Step 2: Check the tracks with a level to make sure they're properly aligned. Horizontal tracks should slant slightly down toward the back of the garage; with roll-up doors, the vertical sections of track should be exactly plumb. Both tracks must be at the same height on the garage walls. If the tracks are not properly aligned, loosen but do not remove the screws or bolts that hold the mounting brackets, and tap the tracks carefully into position. Recheck the tracks with the level to make sure they're in the right position; then tighten the screws or bolts at the mounting brackets.
One of the best ways to care for your springs is to check them over for wear. You can certainly look at them for damage, but sometimes the damage isn’t something that’s visible. In these cases, try lifting the garage door up from the ground. About halfway up, let go. If the door stays, the springs are still working perfectly. If the door sags or drops at all, this could be a sign that your springs are beginning to weaken and will need replacing soon.

Electric Garage Door Openers – Service and repair of the electric garage door opener itself, including the lift mechanism that pulls the door up and guides it down. This is typically not part of the garage door itself and is serviced and repaired on its own interval. Typical service includes inspection, repair, adjustment, and lubrication if needed. Also, we typically inspect the mounting of the unit as well as its attachment to the door itself.
Gather the supplies and tools needed for changing the springs safely. In addition to the torsion springs you'll need a minimum of one or two 10" vise grips, an adjustable wrench, and two 1/2" X 18" winding bars. Most hardware stores sell 1/2" X 36" steel rods that can be cut in half. You'll also need a firm ladder and a rag for cleaning your hands. A ruler and a file may also be necessary; a socket wrench and sockets would shorten the time required. Finally, make sure your garage is lighted well.	 

Not only was the upward-lifting garage door and the electric garage door opener invented by Overhead Door Corporation’s founder C.G Johnson in the 1920s, but we also have a tradition in excellence for garage door repair, service and maintenance. Even with the most reliable products problems can arise and when they do it’s important to know who to contact to fix these issues while providing solutions to prevent future complications.
The history of the garage door could date back to 450 BC when chariots were stored in gatehouses, but in the U.S. it arose around the start of the 20th century. As early as 1902, American manufacturers—including Cornell Iron Works—published catalogs featuring a "float over door." Evidence of an upward-lifting garage door can be found in a catalog in 1906.[4] http://www.youtube.com/v/Z_eZc-kh40c&feature=kp
Home Depot local Service Providers are background checked, insured, licensed and/or registered. License or registration numbers held by or on behalf of Home Depot U.S.A., Inc. are available at homedepot.com/licensenumbers or at the Special Services Desk in The Home Depot store. State specific licensing information includes: AL 51289, 1924; AK 25084; AZ ROC252435, ROC092581; AR 228160518; CA 602331; CT HIC.533772; DC 420214000109, 410517000372; FL CRC046858, CGC1514813; GA RBCO005730, GCCO005540; HI CT-22120; ID RCE-19683; IA C091302; LA 43960, 557308, 883162; MD 85434, 42144; MA 112785, CS-107774; MI 2101089942, 2102119069; MN BC147263; MS 22222-MC; MT 37730; NE 26085; NV 38686; NJ 13VH09277500; NM 86302; NC 31521; ND 29073; OR 95843; The Home Depot U.S.A., Inc. is a Registered General Contractor in Rhode Island and its Registration Number is 9480; SC GLG110120; TN 47781; UT 286936-5501; VA 2705-068841; WA HOMED088RH; WV WV036104; WI 1046796.
So your garage door is acting up, but you aren’t sure what the problem is. Maybe the door spring is one possible culprit, but you’re not sure if that’s actually the problem or if it’s something else. In this quick list, we’ll go through the most common broken garage door spring symptoms. If your garage door is exhibiting one or a few of these symptoms, there’s a good chance it’s broken and needs replacing.
Thread the cables and tighten the drums. Run the lift cable between the roller and the doorjamb. Slip the lift cable stop through the cable slot on the drum. Then, attach locking pliers to the torsion tube to secure it in place. Spin the drum to wind the cable into the grooves, then tighten the set screws. Repeat on the other side, leaving the locking pliers in place.[11]
Replacing a garage door panel can add significantly to the cost of a garage door repair. Panels run horizontally on sectional roll-up garage doors. They may be made of wood, vinyl, aluminum, fiberglass or steel. Garage door panels can become damaged from hail and other extreme weather, dents and dings, car accidents, and age. When deciding if you want to replace a garage door panel, it’s helpful to compare the potential repair cost to the cost of a new garage door. Panel replacement requires a pro with the proper tools as well as the new parts. With parts and labor you could be paying more than $500 for one new panel. In comparison, a new garage door may cost $800-$1,200 (on average) with installation. If there is a possibility your garage door was structurally compromised when the panel was damaged, have the pro assess whether it’s better to completely remove and replace the door, rails and framework to ensure your home’s safety. It may also be better to completely replace your door if it is severely rusted or dented; if the paint is peeling and fading; if the door model is outdated or you can’t find replacement panels; or if the panels or rails are structurally compromised.

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Roberto was very courteous and explained the details of what he was doing. He also pointed out a repair I might consider having done (replacement of the bottom panel of my door) and asked the office to follow up with me on this. Someone did follow up with me and since replacement of the bottom panel is not an option and I would have to replace the door, I decided that I can wait.

10.3 At this point you will wind the spring. Notice that the end of the spring on the winding cone points up when facing you. You will wind both springs up and counter intuitively as if you are trying to unscrew the winding cones from the ends of the springs. Begin by turning the spring up 1/4 turn until it meets resistance. This is your first quarter turn. Count "one." Next, insert the bar and raise it 90 degrees. Insert the second bar. This is "two." As you wind the spring it should grow in length the thickness of one coil for every turn. The cone should cover your mark after the first couple turns. Many garage door tradesmen mark the torsion springs with chalk or paint, but this often generates confusion.


9.4 Slide the end of the shaft into the end bearing plate. Tighten the set screws an additional 1/4 to 1/2 turns beyond the point you finger-tightened them. Add an additional 1/4 turn if you could not find the original set screw indentations in the previous step. Heavier wooden garage doors may require an additional 1/4 turn. Caution: Under-tightening the drums could cause the drum to slip and the door to cock or fall. Over-tightening the set screws could damage the shaft or drum, resulting in the same problems. This is a critical step. http://youtube.com/watch?feature=youtube_gdata&v=Z_eZc-kh40c

Insulation, which increases energy efficiency and can help to lower utility bills, is crucial when a garage door is attached to the home. In this case, doors with high R-values are preferred. This means it has insulation that can keep the heat in. The higher the R-value, the better insulated your garage will be against outside noise and cold and hot air.
If you have two torsion springs on your garage door, the good spring will most likely keep the cables on the drums when the other spring breaks. This makes it much easier to lift because the good spring will be pulling half the weight of the garage door. You can also use the garage door opener to help assist while someone lifts the door and acts as the broken spring. Use extreme caution when doing this to prevent damage to your garage door or injury to a person.

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If your torsion spring isn’t lifting your door or your door is stuck, it is best to not attempt fixing it on your own. Garage doors are very heavy and can be the source of great injury if not handled with care when a part is broken. At Advanced Garage Door Solutions, Inc., we are there for you to quickly fix the problem so that normal garage door function is restored. To learn more, call the Minneapolis office at 952-500-3921 or the St. Paul office at 651-769-7191 and request a free estimate.

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Nothing can be more frustrating than trying to open or close your garage door, but have it get stuck halfway. The most common reason this happens is due to a broken torsion spring, a part that is responsible for providing balance. It is a common problem that has many people saying “My garage door has a broken spring or is stuck, what do I do next”? If you are in this same boat, you’ll find the information below very useful.


Gather the supplies and tools needed for changing the springs safely. In addition to the torsion springs you'll need a minimum of one or two 10" vise grips, an adjustable wrench, and two 1/2" X 18" winding bars. Most hardware stores sell 1/2" X 36" steel rods that can be cut in half. You'll also need a firm ladder and a rag for cleaning your hands. A ruler and a file may also be necessary; a socket wrench and sockets would shorten the time required. Finally, make sure your garage is lighted well.	 

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Another scenario is the garage door goes up very slowly when using the automatic opener. Some garage door openers have DC motors that start off slow when opening and then kick into a higher speed. If you have a broken spring, the opener might stay in the slower speed due to the heavy weight of the garage door. If this happens to you, close the garage door and pull the emergency release rope. Next, try to lift the door. If it is really heavy, then you most likely have a broken garage door spring.
If you have a steel door, but want the look of a wood one, it is not necessary to change your entire garage door. Often, it may be possible to mimic the look of wood with skillful painting. Your local home improvement store may be able to provide good advice about the type of paint and brushes needed to mimic the look of wood for your particular door material.
Does your garage door stop when it is going up? Did you hear a loud bang, similar to a gun shot? Do the torsion springs above your door seem separated? If so, you might just have a broken torsion garage door spring. Torsion springs are located above the garage door and they are what lift the actual weight of the garage door. Most doors weigh between 150 to 250 pounds and without working springs, the garage door opener cannot lift the door. Attempting to use a garage door opener to lift a garage door with a broken spring can cause numerous parts on the opener to break.

Wheel Track Obstruction – Try closing the garage door manually to see if there are obstructions on the wheel tracks. If that is not the case, examine your tracks for potential damage like dents and bends. Look at your door to see if it is hanging unevenly. If the track is damaged or the door is hanging unevenly, it is time to call a professional for repairs. Track repairs can typically cost $133 to $154. Cost for correcting the uneven hanging of doors themselves can vary greatly, but typically cost about $125.
Another scenario is the garage door goes up very slowly when using the automatic opener. Some garage door openers have DC motors that start off slow when opening and then kick into a higher speed. If you have a broken spring, the opener might stay in the slower speed due to the heavy weight of the garage door. If this happens to you, close the garage door and pull the emergency release rope. Next, try to lift the door. If it is really heavy, then you most likely have a broken garage door spring.

Our team of friendly, knowledgeable technicians have the industries best experience replacing broken springs on garage doors. Replacing a garage door spring can be very dangerous, and we highly encourage you to contact us to handle this repair today! If you have a high cycle application, our garage service team may be able to provide extended use high cycle springs.
Every homeowner can relate to how life's inconveniences are thrown at you at the worst possible times. The last thing you want to happen is have your car stuck in the garage when you need it most, especially when it's only been a couple months, weeks, or even days after your last garage door repair! That's why Precision leads by example and follows the industry's best practices in order to make the best recommendation to homeowners each time we step foot in a garage.
We look out for the safety of our customers and their families. That’s why we do not sell garage door torsion springs separately to consumers, and it’s also why we recommend putting your broken garage door in the hands of our experienced technicians. At Garage Door Medics, we are licensed, bonded, and insured. We have completed thousands of garage door installations and spring repairs, and we make sure they are done safely and with the right springs for your garage door system.
If you pull the red emergency release rope on your automatic opener and you still can’t lift the garage door, you probably have a broken spring. The counterbalance spring is what lifts the garage door, not the garage door opener. If the spring is broken, the door is dead weight. A garage door can be lifted, but it is going to require some muscle to get it up. It is also important to lift the door evenly so it does not jam in the tracks.
Instead, try other methods that might break the frozen connection between the door and the floor. For example, you can use a heat gun or hair dryer to melt the ice and free the door. Standard de-icing products can also work. And if you are careful not to damage the door or the seal on the bottom of the door, you can use a flat shovel or similar tool to chip away at the ice.

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If you pull the red emergency release rope on your automatic opener and you still can’t lift the garage door, you probably have a broken spring. The counterbalance spring is what lifts the garage door, not the garage door opener. If the spring is broken, the door is dead weight. A garage door can be lifted, but it is going to require some muscle to get it up. It is also important to lift the door evenly so it does not jam in the tracks.
Usually, when a garage door spring breaks the door has already closed or come down. In some instances, however, a spring can snap while the door is closing or in motion, causing the door to fall rapidly. In these situations, the door can become a safety concern for you and your family, so you should keep your distance and call a garage door professional as soon as possible. Garage doors are very heavy and can cause injury if not handled properly. When a garage door problem occurs, call a Sears Garage Door expert to help. http://www.youtube.com/e/Z_eZc-kh40c?app=desktop
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