Our garage door broke 3 days before Christmas, trapping my car inside. We contacted our home warranty, and within 24 hours, Sears called with an appointment time for the next day! I was so impressed! I thought, for sure, with the holidays, we would have to wait. When the technician showed up, he was so friendly. Unfortunately, the repair was not covered under our warranty, but he was able to help us get a good deal on a new spring and still make the repairs that day before he left. He also gave us great advice on how to keep the spring lubricated so it would not break again. I felt like he really went above and beyond to provide great service. Since moving into this new house in August, we have used Sears for several things now, and have been very pleased with the service. It's nice to see that in an age when so many companies just put customer service on the back burner in order to meet their bottom line, Sears still really cares and makes their customers feel important. Thanks for taking care of us this Christmas!
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Your springs may be broken. There are two different types of springs. If your garage door springs are located horizontally at the top of your garage door then it is called a torsion spring. You should check for a gap in between the springs to indicate if they are broken. If your springs are located at either side of your garage door, they are called extension springs. Look to see if a piece of them is hanging on the side of your garage door to indicate if those are broken. If your garage door springs are broken then replacing them is a dangerous process if you have never done it before so you should seek a professional to repair or replace them.
The first thing to look for if your door is stuck is to check the sensors. Most automatic garage doors come with two sensors located on either side toward the bottom of the garage that will stop the door from closing in the event the event that a child or pet is in the way of the door. If your door gets stuck, the first thing to do is look at both sensors and make sure nothing is in the way.
When it comes to garage doors, functionality and safety are equally important in the eyes of Sears Garage Door technicians. Our associates know the importance of garage door safety and the hazards that a faulty garage door can pose for your family. To confirm that your garage door and opener operate safely, our technicians perform a 20-point safety check during maintenance calls and repair jobs. This safety check verifies that any repair work performed has been done correctly and that there are no lingering safety problems with your door and mechanisms. If our technician discovers any safety concerns, he’ll advise you on the best way to proceed with correcting the problem.
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For Sears Garage Door Installation and Repair Services, making your garage door safe is as important as making it function well. For this reason, all of our repair services and tune-ups feature a 20-point safety check. Our technician will carefully examine your garage door panels, springs, sensors, safety release, hardware, track, and more. This ensures that, not only has our work been done well, but that your garage door poses no danger to your vehicles or family. Due to the intricacy of garage door systems, only garage service professionals should attempt to adjust, repair, or service door equipment.
Garage door springs support most of the weight of the door when it's opening and closing. A broken spring typically will make the door very hard to lift, rather than causing the door to stick halfway. But some spring problems can contribute to a stuck door. The springs help turn metal wheels, called pulleys, that help lift the door via vertical cables at each side of the door. A pulley can become jammed by an obstruction or possibly a misaligned or hung-up cable. Any problems with springs or pulley should be examined by a garage door professional. Springs (and pulleys) are highly tensioned and can be very dangerous to work with.
A1 Garage Door Service is the trusted service provider in installing, servicing and repairing all kinds and types of garage doors. We encourage you to check out the reviews of the people of Phoenix and Gilbert on the kind of garage door service that we provide. Our customers have consistently given us A+ ratings on BBB, 5-star ratings on Yelp and the Super Service Award on Angie’s List to express their satisfaction on our service.
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When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.
9.13 If you have a spring anchor bracket with a fixed steel bearing, check for wear at the point where the shaft and bearing race meet. The shaft needs to be free to slide sideways inside the bearing. File the shaft if needed. Lube the bearing. Notice that only one bearing is needed for two torsion springs. This bearing keeps the shaft from rubbing against the inside of the stationary cones and on the center bracket. Your garage door may not have a center bearing. If so grease the shaft where it will be rubbing the bracket and the insides of the cones.
Our team of friendly, knowledgeable technicians have the industries best experience replacing broken springs on garage doors. Replacing a garage door spring can be very dangerous, and we highly encourage you to contact us to handle this repair today! If you have a high cycle application, our garage service team may be able to provide extended use high cycle springs. http://youtu.be/Z_eZc-kh40c