If you pull the red emergency release rope on your automatic opener and you still can’t lift the garage door, you probably have a broken spring. The counterbalance spring is what lifts the garage door, not the garage door opener. If the spring is broken, the door is dead weight. A garage door can be lifted, but it is going to require some muscle to get it up. It is also important to lift the door evenly so it does not jam in the tracks.
Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.
Whenever a spring breaks, the door will not go up. Attempting to lift a door with a broken spring can be extremely dangerous. Attempting to replace the springs yourself is even more dangerous. You should never attempt to fix a broken spring yourself – only experienced, trained professionals should ever touch torsion springs. Also replacing a spring requires expertise to know exactly which spring to replace it with. The correct springs are determined based off the weight of the door. There are hundreds of combinations of springs but only one is correct for your door. It is important to have the correct springs to prevent an array of problems in the future. With the wrong springs, your opener will break much quicker and your door is more likely to come off tracks. It is alarming how many installers use the wrong size springs. Knowing which springs to use can only be determined by experience.
Torsion-spring doors have a drum-like pulley at each end of the metal rod that runs through the springs. Each pulley has a cable attached to the bottom of the door. The springs and pulleys are fixed to the rod so they all rotate together. When the door closes, the rod turns and winds up the springs, creating tension. When the door opens, the springs release the tension and turn the rod in the opposite direction.
Another scenario is the garage door goes up very slowly when using the automatic opener. Some garage door openers have DC motors that start off slow when opening and then kick into a higher speed. If you have a broken spring, the opener might stay in the slower speed due to the heavy weight of the garage door. If this happens to you, close the garage door and pull the emergency release rope. Next, try to lift the door. If it is really heavy, then you most likely have a broken garage door spring.
Whether you're planning on moving in the future or you're fixing up your forever home, replacing a garage door can provide an excellent return on investment and boost your home's resale value. According to Remodeling magazine's 2016 Cost vs. Value report, garage door upgrades provide a nationwide average return on investment of over 90%, making it one of the top five home improvement projects. To learn more about the cost of installing garage doors, visit our garage door and opener installation and repair cost guide.
Sears garage repair technicians are fast, with same-day, emergency repairs available in most areas. We can replace garage door broken springs, rollers, cables, hinges, sensors and weather seals. We can also adjust garage door tracks and springs to make sure your door operates smoothly. Having problems with your garage door opener? We can repair or replace that too. Check out our line of Craftsman Garage Door Openers. Craftsman is America’s #1 brand of garage door openers! 1
"Mile High garage called shortly after submitting my request and set an appointment to have a repair man show up shortly after. They went over everything I needed to get done and gave me several pricing options to fix initial need and alleviate future issues. Work was done in a timely manner and customer service was great. Mile High garage called shortly after submitting my request and set an appointment to have a repair man show up shortly after. They went over everything I needed to get done and gave me several pricing options to fix initial need and alleviate future issues. Work was done in a timely manner and customer service was great. "

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• Extension springs: Garage door extension springs stretch to provide lifting power for the door. These springs are typically made of steel and mounted above the horizontal track of the garage door. A safety cable should run through your extension springs to prevent possible injuries or property damage. Extension springs are the most common type of garage door spring for residential use and can break after excessive usage.

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Garage door springs come in two styles: torsion (see above), which mounts on the header above the door, and extension (Photo 1), which floats above the upper roller track. In the past, extension springs were safer to install but didn’t have containment cables running through the center of the spring. Without cable, these springs become dangerous, heavy whips when they break. They also tend to be noisier than torsion springs, and we recommend you use them only if you don’t have the 12 in. of headroom above the door that a torsion spring requires.

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If you need to leave the door open until you can make repairs, block the door track on both sides so the door can't move, and unplug the garage door opener (if you have one). If you want to close the door, you can try closing it with the opener, making sure there's nothing in the door's path in case something goes wrong. However, this will put some strain on the opener. Alternatively, you can have a few strong helpers hold the door while you disconnect it from the opener and carefully close the door manually—again, it will be very heavy.
	6.4 Test the fit of the bar in the cone before loosening a set screw. Insert one end of your winding bar into one of the holes of the winding cone. Pull down on the bar slightly to make sure the set screws are tight. Position your ruler between the bar and the garage door. Move the bottom of the bar from side to side and measure the play. It should be less than an inch and a half. If it is over 2" either get someone else to change your springs or have someone make some bars that will properly fit the cones.

Garage door springs come in two styles: torsion (see above), which mounts on the header above the door, and extension (Photo 1), which floats above the upper roller track. In the past, extension springs were safer to install but didn’t have containment cables running through the center of the spring. Without cable, these springs become dangerous, heavy whips when they break. They also tend to be noisier than torsion springs, and we recommend you use them only if you don’t have the 12 in. of headroom above the door that a torsion spring requires.

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The winding and unwinding is done at a metal fitting, called a winding cone, attached to the outside end of the spring. You stick a winding bar into one of the four holes in the cone and use the bar as a lever to turn the cone. Once you've completed a quarter turn, insert the other bar into a different hole in the cone and let the bar lever against the closed garage door to hold the spring tension. This allows you to move the original bar to repeat the process, alternating the bars with each quarter-turn. It takes about 30 quarter-turns to fully tension a standard torsion spring.
However, when a car is trapped inside, then it must be opened; otherwise, taking a cab or bus would be the only option left. Opening it would require help from another adult person or should be done by technicians. And every attempt in opening it, safety precautions should always be the first thing in mind. Never rely on garage entry openers when the spring is broken since it can cause falls and accidents. If the homeowner is not confident to open it or has no time to do it, it is always wise to call a technician.

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Single panel doors are constructed from one monolithic panel. From the closed position a single panel door swings up and overhead with a hinge on each side (known as jamb type hardware) to the fully open position. A disadvantage of monolithic panel doors is that the swing up arc of the door occurs partially outside the garage. This means a vehicle must stop and park several feet in front of the door to avoid being hit by the garage door when it is opened.
The two main garage door operating mechanisms are sectional roll-ups or tilt-ups. Garage door repair services can fix single-car, double-car or RV-height doors. Your garage door may be made of wood, steel, aluminum, masonite, vinyl, fiberglass or another material. The type of garage door repair you need really depends on the type of garage door you have and the issue at hand. Garage door repair pros often charge a flat service call fee to diagnose the problem and provide an estimate. For customers who choose to have the repair done, the service call fee may be applied to the first hour of labor (including time to make the diagnosis). If your garage door is under warranty, the repair may be free of charge. https://www.youtube.com/v/Z_eZc-kh40c?version=3
Changing your garage springs isn’t typically a DIY project and usually requires a professional. But it’s good to know when it’s time to find garage door spring replacements. To test your springs, disable your garage door opener if you have one, then raise the door manually. If it doesn’t stay in place on its own, it’s time to replace your garage springs.
I had two extension springs replaced, all for $135.00 (this included tax). The work took about 35 minutes and I was relieved to have this taken care of. You never realize the importance of something to you, until it is broken. Was this a good price? Seemed reasonable enough and the repairman came out the same day I called. Harris County Houston, Tx.
If you have a steel door, but want the look of a wood one, it is not necessary to change your entire garage door. Often, it may be possible to mimic the look of wood with skillful painting. Your local home improvement store may be able to provide good advice about the type of paint and brushes needed to mimic the look of wood for your particular door material.
Extension spring systems should always be restrained by a safety cable that runs through the middle of the spring, tying off to a solid point at the rear and front of the horizontal door track. Extension springs represent a hazard to bystanders when a spring, pulley, or cable breaks under tension. Metal parts from extension spring systems can suddenly be launched.

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Step 1: Check the metal tracks inside the garage. Look at the mounting brackets that hold the tracks to the walls. If they're loose, tighten the bolts or screws at the brackets. Working inside the garage with the garage door closed, examine the tracks for dents, crimps, or flat spots. If there are any damaged spots, pound them out with a rubber mallet, or with a hammer and a block of scrap wood. If the tracks are badly damaged, they should be replaced.
When it comes to garage doors, functionality and safety are equally important in the eyes of Sears Garage Door technicians. Our associates know the importance of garage door safety and the hazards that a faulty garage door can pose for your family. To confirm that your garage door and opener operate safely, our technicians perform a 20-point safety check during maintenance calls and repair jobs. This safety check verifies that any repair work performed has been done correctly and that there are no lingering safety problems with your door and mechanisms. If our technician discovers any safety concerns, he’ll advise you on the best way to proceed with correcting the problem.

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Examine the garge door rollers, hinges, tracks, and other hardware for signs of damage that might cause the door to hang up. Lubricate the tracks and hardware with silicone spray or oil. Raise the door slowly, watching it as it lifts. See if it catches on a warped panel or support beam or if an obstruction in the path of the photo eye causes it to stop or reverse. Any part that protrudes into the path of the garage door can cause it to stop.

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Refrain from parking your car in the garage until the garage door is repaired. Additionally, try not to open and close the door while it’s in this condition. With that amount of possible force coming from the springs or cables, they could potentially damage your vehicle or other property in the garage as well as cause serious injury. It’s especially important that you and your family stay away from these cables or springs until everything is repaired.
• Extension springs: Garage door extension springs stretch to provide lifting power for the door. These springs are typically made of steel and mounted above the horizontal track of the garage door. A safety cable should run through your extension springs to prevent possible injuries or property damage. Extension springs are the most common type of garage door spring for residential use and can break after excessive usage.
Sears Craftsman Garage Door Openers are America’s favorite. We have several options to choose from that will fit your individual needs. Sears garage door opener selections includes 1/2 horsepower, 3/4 horsepower, belt and chain drive as well as the Craftsman Smart Control garage door opener which allows you to control and monitor your garage door even when you are away from home. https://m.youtube.com/v/Z_eZc-kh40c
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